Freight Claim & Returns Policy

Freight claims and Short Supply

Please check goods thoroughly when they are received before the driver leaves.  If damage is noted,  it is important to sign for the goods as damaged and notify us immediately in writing by email.  Notification must include the packing slip number, consignment note number and details of damage or short supply.

When goods are recieved the number of items delivered is stated on the consignment note and also on the scanner which is to be signed.  Please ensure that you have recieved the correct number of items before signing for them.  The consignment note can be found attached to the outside of one of the items.  If short supply has occured, then it is improtant to sign as short supply.

If goods have been signed as received in good condition, any damage or short supply is found in the future it may not be possible for us to lodge a claim with the freight provider.  The freight company allows for a strict 7 day claim notification window.

 Please advise your business opening hours at the time of placing your order, days you may be closed or if you need to be called to arrange delivery.  Any re-delivery or storage costs will be at the customers expense.

Returns Policy

Goods that are custom made are not returnable.

For goods incorrectly ordered freight costs will not be refunded, the goods must be returned in original condition.

A 15% re-stocking fee may apply

Stainless Steel

There are two main grades of stainless steel 304 and 316.  304 is a more common, general purpose due to its price and corrosion resistance.  316 grade offers a higher level of corrosion resistance than 304 and is commonly referred to as marine grade stainless.  Both grades can still be subject to tea staining.  Products are available to remove tea staining from the surface of the stainless steel.

We recommend the use of 316 Stainless steel in coastal areas, some local authorities may specify the use of 316 grade if the property is within 3 or 5km of the coast.

Regular cleaning of the stainless steel is necessary to keep the self-repairing mechanism working.  Accumulation of dirt will lead to concentrations of corrosive substances that eventually break down the protective layer.

In clean inland environments 304 stainless should be cleaned every 3-6 months.  316 stainless steel should be cleaned every 6-12 months.

When in coastal atmosphere, 316 stainless steel should be cleaned every 3-6 months.

NB: Standard Stainless steel is 304 grade unless otherwise stated or requested.

Installer Responsibilities

It is the responsibility of the installer to ensure compliance with the building code, notably section E2.  It is also the responsibility of the installer to be aware of and comply with any local authority regulations and standards.  The local regulations and standards change from region to region.